Returns and exchanges

How do I return?

• Enter your order number, (beginning with MBD), and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items, (with the exception of those noted below*), within 14 days of receipt of your shipment.

• Items must be in new, unused condition. All original tags should be attached, and items should be unwashed, unworn, and free of stains, makeup, pet hair, or odors.
• For clothing, unwashed and unworn
• In the original packaging

*Free gifts, promotional items, and items that indicate "Final Sale" are not returnable.

Are there any charges for returns?

• We do not charge fees, (for example, restocking fees), of any kind for returns
• Original shipping charges are non-refundable
• You are responsible for return shipping charges

How soon will I get my refund/exchange?

• Once your returned item is received and inspected, a refund will be issued to your original payment method. Please allow 1-2 weeks for the refund to appear in your account.
• Exchanges are typically processed faster than refunds. Once your returned item is received a new item will be shipped to you.

Defective/Damaged/Incorrect Items

•  If you receive a defective item, please request a return through the returns portal and select the appropriate reason.  Please include a photo if you can. Our customer support team will be in touch with next steps. Please do not ship the item back before we have gotten back to you.